Refund policy

Noosky LLC Return and Refund Policy

Last updated: October 21, 2026

This policy covers everything we sell: handmade soap and designer fragrance.

1. Damaged, defective or wrong item

If your order arrives damaged, defective or isn't what you ordered, contact us within 30 days of delivery. We'll send a replacement or give you a full refund, and we cover any return shipping.

2. Changed your mind

  • Fragrance: unopened and still sealed in its original packaging, within 30 days of delivery — exchange for another product of equal value, or store credit. Opened, sprayed or unsealed fragrance can't be returned.
  • Soap: unused and in its original packaging, within 30 days of delivery — exchange or store credit. Opened or used soap can't be returned, for hygiene reasons.

For change-of-mind returns, you pay the return shipping, and the original shipping cost isn't refunded.

3. How to start a return

  1. Email support@noosky.com with your order number.
  2. Tell us what happened, and include photos if the item is damaged or defective.
  3. We'll reply with return instructions if the item needs to be sent back.

4. Refund timing

Approved refunds are issued to your original payment method within 7–10 business days of approval. Your bank may take a few extra days to post it.

5. Not returnable

  • Opened, sprayed or unsealed fragrance
  • Opened or used soap
  • Gift cards
  • Products bought from other retailers
  • Products damaged by misuse or improper storage

6. Changes to this policy

We may update this policy. The version posted on our website when you placed your order applies to that order.

7. Contact

support@noosky.com